Support Services
At TCW, service is our business. We are a knowledgeable and reliable partner that offers the complete package when it comes to making technology work for your business or educational institution. Below are just a few of the kinds of services we offer our customers. Give us a call - we'd be happy to meet one on one to explore how we can help you achieve your technology goals.
Consulting
Technology is ever changing, and unless you work with it day in and day out its impossible to keep up with the latest solutions and technology trends. At TCW, technology is what we do. Let us help you explore how the latest innovations in technology can improve the efficiency and security of your business operations. We can cut through the technical complexity and work with you to find a solution that strikes the right balance between performance and value.
Design and Implementation
Already know what you want to do, but don't have the expertise in-house to get the job done? We can help! Our sales professionals and engineers have years of experience designing and implementing network systems, from simple to complex. We can run the entire project or work with your internal IT staff to get the job done right.
Help Desk and Remote Support
Not every business can afford to have their own internal IT department. That's why we created our help desk service. Our experienced help desk staff are available by phone Monday - Friday, 8am to 5pm, to keep technology running smoothly at your business. Using state-of-the art remote access tools, we can "be there" without leaving our office, saving you time and money. We offer three category-specific help desk phone numbers to get you to the right people fast. Call us today!
Business Technical Support Help Desk - (717) 653-3130
Consumer Technical Support Help Desk - (717) 653-3140
Apple Technical Support Help Desk - (717) 653-3150
On-Site or Carry-In Service
Some problems require us to have physical access to a computer or network device. In this case, we will schedule a time to send one of our network engineers to your home or office. Or, you may opt to bring your computer to one of our service centers located in Lancaster and Manheim / Mount Joy.
Money Saving Options for our Regular Customers
Pre-purchased Continuing Service Support Pak
Pre-purchase service and take advantage of lower rates! The Continuing Service Support Pak contains 56 “units”, each equivalent to 15 minutes of service time. These flexible units can be used for on-site, carry-in, or help desk service and are pre-purchased at a 6-10% savings. Best of all, they never expire! Contact us for more information on this cost-saving option.
On-Site Service Agreements (OSA)
An On-Site Service Agreement provides regularly-scheduled visits to your office by a TCW network engineer on a bimonthly, monthly, biweekly or weekly basis. These service contracts are specifically designed to help those customers that do not have an internal IT staff be more proactive with the management and maintenance of their technology systems. Each visit we'll work through any issues identified by the customer and perform routine checkup and maintenance on your servers and network to keep things operating smoothly. This proactive approach helps to reduce unexpected emergency expenses while also allowing our customers to take advantage of savings of 15% or more off of our standard service rates. Call today for more information.
