Service Contracts
TCW prides itself on providing excellent service to customers. Below are TCW's Service Options:
Standard Service Agreement
The standard service agreement places one
of our technicians in your organization on a regular basis. You have
the option of utilizing the labor 1 to 4 times per month, depending
on your technology needs.
- Network Engineer will be on-site to perform the labor
- Four hour labor minimum per visit
Our Network Engineers are available for emergency support after normal business hours. Normal business hours are Monday through Friday, 8am - 5pm. Our engineers are available within a 30 mile radius of the TCW office. (more details)
Flex-Pack Service
The Flex-Pak service allows you to pre-purchase
units at a discounted hourly rate for onsite service, phone support,
or at TCW's office. Advantages include less paperwork and a discounted
hourly rate.
The two options available are:
Level 1:
- 56 units for $1344
Each unit is equivalent to 15 minutes of service. A dispatch fee is equivalent
to 2 units of service.
Level 2:
For Citrix, Unix, and Linux Services:
- 56 units for $1484
You can use any of the above services on-site, over the phone, or at
the TCW office.
On-Site…
TCW computer technicians can visit your office or home to provide computer
services.
Minimum units required: 4
Dispatch fee: 2 units
Phone Support…
Use your Flex-Pack minutes to resolve issues over the phone.
Minimum units required: 1
At TCW office…
You may wish to bring your system into the TCW office, where resources
and tools are readily available.
Minimum units required: 2
We have designed these contracts to be flexible and provide you with consistent service. For more information please contact Carolyn Weaver at cweaver@tcwcomputers.com, or call (717) 653-2700 ext. 122.